Portfolio

Samsung eCare

Samsung eCare

Samsung Bangladesh Service Center Website

http://care.fsl.com.bd

FEATURE SPECIFICATION

 

Below goes a possible list of Feature Specifications of an e-Care Website: 

 

FRONT END / WEBSITE:

 

Specification

 

Description

Common in

All Pages

  • Logo
  • Top Menu
  • Home
  • Products and Services o Care Points
  • Knowledgebase (FAQ/QA)
  • Submit Ticket
  • Chat for Support
  • Standard Menu
  • Latest News
  • Join us on Social Network
  • Footer
  • Other Menu List
  • Copy Right and Organization Information

Home Page

  • Slider
  • About Care Center Site
  • Customer Testimonial
  • Achievement and Awards

Featured

Products and Services

  • Featured Product List
  • Show List with Pagination
  • Product Photo
  • Product Name
  • Featured Services List
  • Show List with Pagination

Care Points

 

  • List of Care Points
  • Location Address
  • Google Map

Knowledge

            

  • List of Possible Questions (that Customer may Seek)

Base

         

  • Sample Answers to the Questions

Submit Ticket

  • Ticket Submission Form
  • Department Name  
  • Issue Category
  • Issue Title
  • Issue Details 
  • Occurrence Date

Chat for Support

  • Chatting option for Customers
  • Live Support by Multiple Customer Care Manager

Customer

Registration

  • Registration Form
  • Join to Newsletter

Login / Signing Page

  • Login with Site Credentials
  • Login with Facebook

Edit Account Page

  • Change User Profile Information

Security Settings Page

  • Change Password

Newsletter Page

  • Newsletter Subscription List

 

BACK END / ADMIN PANEL:

 

Specification

 

Description

Manage

Products and

Services

Categories

  • Add Product/Service Category
  • List Product/Service Categories
  • Edit Product/Service Category
  • Delete a Product/Service Category

Manage

Products and

Services

(Featured only)

  • Add Product/Service
  • List Product/Service
  • Edit Product/Service
  • Delete a Product/Service

Manage Care Points

  • Add Care Points
  • List Care Points
  • Edit a Care Point
  • Delete a Care Point

Manage

Knowledgebase Categories

  • Add new QA Category
  • List all QA Categories
  • Edit a QA Category
  • Delete a QA Category

Manage Knowledgebase

  • Add new Question/Answer
  • List all Question/Answer
  • Edit a Question/Answer
  • Delete a Question/Answer

Manage

Ticketing

System

  • List all Customer Tickets
  • Reply to a Customer Ticket
  • Set/Change a Ticket Status
  • Generate a Custom Ticket for any Customer

User

Management

  • List all Customer Profile
  • Edit a Customer Profile
  • Delete a Customer Profile

UI

Management

  • Manage Banner
  • Manage Icons/Logos
  • Manage Page Information

 

SERVICE SPECIFICATION

 

Specification

 

Description

Live Chat Setup

  • Flash or P2P based Live Test/Audio/Video Chat Support
  • Multiple User Access

SEO Service

  • Search Engine Optimization
  • One Time
  • Default SEO Service

Multilingual Site

  • Initially the Website will be on English Language. 
  • The scope of later implementation of Bengali Language will be developed earlier so that later on this option can be enabled.

Google Analytics

  • Setup and Configuration of Google Analytics

Mobile Responsive

  • Responsive Website and will be viewable from:
  • Smartphone
  • TAB and PDA
  • Laptop and Desktop

Quality

Assurance and Testing

  • The following tests will be done on this Website:
  • User Acceptance Test (UAT)
  • Black Box Testing to Track Issues
  • Load Testing